Terms & Conditions

Product

• Our products conform to C-Tick Standards
• Dimensions, wattages and descriptions are stated as a guideline to assist the consumer and are not to be taken as precise.
• Description and finishes are given as a guide only to assist the consumer and therefore do not constitute a legally binding contract.

Shipping

• Free delivery relates to Australia only all other destinations, usual postage charges apply
• For all other destinations please contact us
• We aim to despatch all orders within 24 hours of receipt Monday to Friday.
• Goods over the value of $40 will be sent using Australia Post and are fully trackable.
• Orders below the value of $40 may be sent by unregistered means
• We reserve the right to change delivery prices without prior notice

Warranty

• All products carry a one year warranty from the date of order.
• In the event of a fault occurring the product will be repaired or replaced according to the nature of the fault
• LED lights can have minor variations in colour from batch to batch and are not covered under warranty
• Any item thought to be faulty must be sent back complete to us for testing prior to a replacement being sent
• The warranty is deemed void if the goods have been installed incorrectly or damaged during installation
• The warranty is deemed void if the goods have been damaged by use of the product not intended for the purpose or mistreated in a way as to bring about a fault

Returns Policy

• To return goods for any reason please contact us for a returns authorisation number which must be displayed outside the packaging of the returned item
• Goods without an authorisation number will not be accepted
• Goods must be returned in the original condition and packaging. We cannot accept items that have been damaged.
• Goods must be returned at the expense of the consumer by registered means
• We reserve the right not to accept a return and provide a refund on goods after 7 working days of receipt of the item by the customer, which are returned for reasons other than a damage or fault with the item
• Items returned after 7 days from the date of receipt may incur a $15 restocking fee
• Refused delivery of an item is subject to a charge of $20 which will be deducted from any refund

Faulty Goods

• Any damages, faults or missing parts must be reported to us within 48 hours of receipt of goods. Seal Designs cannot accept responsibility after this period
• Faulty or damaged goods upon receipt by the consumer will be replaced or refunded
• We will not be held liable for any costs incurred due to faulty goods i.e. installation fees

Refunds

• All products carry a 7 day money back guarantee
• We must be notified in writing or by email of your intent to return goods for a refund and a returns authorisation number must be obtained
• Items must be returned unused and in original packaging
• The cost for returning an unsuitable item must be met by the consumer
• Refunds on unsuitable items will be issued less the cost of the original delivery charge upon verified receipt of the returned item.
• We have the right to refuse refunds for failure to meet the above criteria

Installation

• All electrical work involving mains electricity must be installed by a qualified professional
• The mains supply must always be isolated prior to installation
• Incorrect installation can void the warranty
• Installation tools and accessories are not supplied
• Make sure the lights are fitted flush to allow for driving or walking over. Failure to do this will leave the light exposed to damage from compression.
• Make sure that the hex bolts are fully tightened on the drive over lights to ensure that they are sealed from water ingress.
• Liability will not be accepted for personal injury
• We would advise that the wiring be housed in conduit for any outdoor installation to protect against damage from wildlife
• It is also advisable that reasonable planning go into the installation of our products to enable removal should the need arise to remove or replace a fitting